1. Are your cleaning services affordable?
Our rates reflect the quality, professionalism, and experience we bring to every cleaning. While we may not be the cheapest, we focus on delivering consistent, high-standard results that our clients trust and value.

2. What’s included in a standard house cleaning?
Our standard cleaning includes:
– Dusting all surfaces
– Vacuuming and mopping all floors
– Cleaning bathrooms (toilets, sinks, tubs, mirrors)
– Cleaning kitchen surfaces (countertops, sink, appliance exteriors)
– General tidying of living areas
Visit our Services page for a detailed checklist.

3. Do I need to be home during the cleaning?
Not at all. You’re welcome to stay, but many clients provide access and go about their day.


4. Do you bring your own supplies and equipment?
Yes. We bring all products and equipment. Let us know if you prefer we use yours.


5. Are you insured and bonded?
Yes, we are fully insured and bonded for your peace of mind.

6. How do I book a cleaning?
Book online, give us a call, or message us on social media. It’s quick and easy!

7. What’s your cancellation policy?
We ask for at least 24 hours’ notice to cancel or reschedule without a fee.

8. What if I’m not satisfied with the cleaning?
Let us know within 24 hours, and we’ll come back to make it right.

9. Do I have to sign a contract?
Nope! No contracts required. One-time or recurring services are both welcome.

10. Do you accept credit cards?
Yes, we accept all major credit cards.

11. Can I request additional services?
Yes! Let us know if you need extras like inside the oven, fridge, or more rooms. Additional fees apply.

12. What should I do to prepare before Metrogreen arrives?
Please pick up small items like clothes, toys, or personal objects before we arrive. If you have pets, place them in a calm space, as cleaning can get noisy.

13. Why should I schedule an initial cleaning?
An initial cleaning helps us reset your home to our professional standard so future cleanings are faster and more effective.

14. What if something gets damaged during the cleaning?
Accidents are rare, but if something is damaged, we’ll repair or replace it. Our team is insured, and we’ll handle any claims as needed.